I tried to order a number of extra amber glass bottles today from Ampulla. They are not taking telephone calls because of staffing during the virus crisis and you have to order on line. OK, that's fine but the website was running exceedingly slow and when I eventually got the order completed and went to pay the checkout needed my E Mail. I put in my E Mail when it sent a message that I was a previous user and needed a password.
Now I have used them before, but what my password is/was I have no idea so I used the reset button and yes I was given another, but it didn't work. Instead there was a was a message in red telling me that I was not allowed to create another account. Lots of head shaking!
I E mailed the company asking for a clarification, but never received a reply. They have lost a customer because I found another supplier in the same town as them which sell exactly the same items at a cheaper price. If you want a change from Ampulla have a look at
www.glassbottles.co.uk