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  #1  
Old 6th November 2011, 10:18 AM
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kev curry kev curry is offline
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Default ''Silverprint Ltd'' Problem

Is anyone experiencing problems with Silverprint? I placed a bulk order of raw chemicals with them on the 26th Oct. Other than receiving the order confirmation Ive heard absolutely nothing. I've emailed them last week inquiring about the order but got no reply, I then contacted them directly through their site but still haven't had any response. I'm not best pleased at this point.

Is Silverprint the only company that does raw chem's these day's?
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Old 6th November 2011, 10:29 AM
Dave miller Dave miller is offline
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Coincidentally I also ordered chemicals on the 26th from them and received them on the 31st. It is annoying when this sort of thing happens, it could be a post office delay; best to give them a ring tomorrow to confirm dispatch.
As far as I know they are the only supplier selling chemicals in the sort of small quantities we usually require.
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Old 6th November 2011, 10:35 AM
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Aye thanks I'll try giving them a ring in the morning.
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Old 6th November 2011, 11:11 AM
Dave miller Dave miller is offline
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Martin is aware and will look into it tomorrow am. Incidentally their website server is down of maintenance this morning.
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Old 6th November 2011, 11:24 AM
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Many thanks thats great.
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Old 6th November 2011, 03:06 PM
Mike O'Pray Mike O'Pray is offline
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Here I go poking my nose in again but if and when this issue is resolved tomorrow by Martin as I expect it will be then may I suggest to the mods that the post is deleted.

Silverprint or indeed any of our other sponsor suppliers do not deserve have a thread stay permanently on the site which in the future might suggest problems when they were satisfactorily resolved .

This isn't an attempt to get at you Kev for posting it. I think you had every right to do so to check on any issues experienced by others.
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Old 6th November 2011, 03:48 PM
Dave miller Dave miller is offline
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We do not believe in deleting threads here unless they break our house rules; despite what some may think, and I don’t think this one does.
Even the best retailers sometimes slip up and I think most people will appreciate this. The acid test is in how well the problem is resolved once it has been flagged, and what action is taken to try and prevent a reoccurrence.
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Old 6th November 2011, 04:09 PM
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I fully accept that things can ''slip'' at times, that's life. I'm sure it will be resolved asap. When it is I'll post a glowing report on Silverprints services:-)
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Old 8th November 2011, 10:46 AM
Martin Reed Martin Reed is offline
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Quote:
Originally Posted by kev curry View Post
I fully accept that things can ''slip'' at times, that's life. I'm sure it will be resolved asap. When it is I'll post a glowing report on Silverprints services:-)
I'm not on the case, recuperating from the slings & arrows of 2011 in the Lakes at present, but have checked with John Talbot back at base - apparently there was a problem with dry mount tissue in 10x12" (which has been deleted) which delayed the order, but it was despatched yesterday & should be delivered today.

The following note added at Martin's request:

Apologies, though, we're working to ensure that order progress is communicated through better, and may also instigate a system where orders follow different 'tracks' according to their complexity. There's a big difference in assembly say, between 10 films that can go into a jiffy bag, and an order with a dozen items that might include mount board, raw chemicals and maybe some 20x24" paper. We'll be aiming to give a good estimate of delivery time if there is any time lag involved in getting the items together.

Last edited by Dave miller; 8th November 2011 at 11:44 AM.
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Old 8th November 2011, 04:10 PM
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Quote:
Originally Posted by Martin Reed View Post
I'm not on the case, recuperating from the slings & arrows of 2011 in the Lakes at present
You may be recuperating, but the weather today is grey and dull so I bet there was not a lot of chance of photography! Only forecast to get worse as the week wears on.

Enjoy yourself Martin.

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